Customer Support Services for Maine Businesses

At Mid-Maine Communications the source of our success lies in our emphasis on customer service and satisfaction. We pay attention to the details, understand your unique telecom needs, then design a custom solution specifically for your company. And when it comes to you and your business, we take time to ask questions in a thoughtful and consultative way. That’s because we are genuinely a “customer-centered” telecommunications company. It is our core belief that the customer is first and foremost. Mid-Maine Communications follows through like no other Competitive Local Exchange Carrier (CLEC) in Maine.

Personalized Account Management Services
Mid-Maine's Account Managers and Inside Sales Representatives are highly knowledgeable in all the telecommunication products they sell. Our representatives will work closely with you to fully understand your networking and communications needs. We understand that when it comes to your business, a failure to communicate is not an option. If you are unsure about which services fit your business' needs, they are able to analyze the network and find the best solution to fit your needs. If you have a question, concern or want to add services to your account, you will have a direct line of contact with Mid-Maine, our team of service professionals are trained to handle all of your business' needs. Our account management structure is developed to provide our customers with access to real people at all times. No voicemail systems or long hold times, your needs will be addressed promptly and professionally so you can focus on your business needs.

Our proactive approach keeps you current in the latest in technology trends. Mid-Maine's Account Executives will contact you when a new product is developed that may benefit your business. They will provide you with an ongoing analysis of your telecommunications needs, and help you decide which services to add, change or eliminate.

24/7 Technical Support
Another integral part of our Account Management structure is our expert Technical Support Team. Our Network Operation Center (NOC) is available 24/7 to address service related issues. We pride ourselves on our strong service track record and accessibility.

Business Account Management Center
Please call toll free 1-866-560-5944
Please contact our Business Account Management Center to:

• Ask questions about your bill
• Check the status of an open order
• Inquire about or add new services